PRIVACY POLICY

1. Introduction

Change at Hand, LLC ("we," "our," or "us") operates the Base Change platform, including the website at basechange.app and the Change Success Assessment tool (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Service.

By accessing or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process payments and manage subscriptions
• Generate Change Success Assessment reports and results
• Respond to your inquiries and provide customer support
• Send important account, security, and service notifications
• Improve our Service, including assessment accuracy and user experience
• Detect, prevent, and address technical issues, fraud, or abuse
• Comply with legal obligations

4. Payment Processing

We use Stripe, Inc. as our third-party payment processor. Payment information is handled directly by Stripe and is subject to Stripe's privacy policy, available at https://stripe.com/privacy. We do not receive or store your full credit card number, expiration date, or CVV.

5. Assessment Data

Your Change Success Assessment responses and generated reports are associated with your account. We do not sell your assessment data. For white-label and partner arrangements, assessment data may be accessible to the partner organization under the terms of their agreement with Change at Hand, LLC.

6. Cookies and Tracking

We use cookies and similar technologies to maintain user sessions and authentication, remember preferences, analyze Service usage and performance, and improve Service functionality. You can control cookies through your browser settings. Disabling cookies may affect some features of the Service.

7. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information with:

• Service providers who perform functions on our behalf (e.g., hosting, analytics, payment processing)
• Partners or consultants under white-label agreements, limited to data relevant to their engagement
• Legal authorities when required by law, court order, or to protect our rights and safety

8. Data Security

We implement reasonable technical and organizational measures to protect your information, including encryption in transit and at rest, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure.

9. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. Assessment data is retained with your account unless you delete it. You may request deletion of your account and associated data at any time.

10. Your Rights

To exercise these rights, contact us at lisadmcrobertsphd@changeathand.consulting.

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing
• Export your data in a portable format
• Withdraw consent where we rely on consent

11. Children's Privacy

The Service is intended for business and professional use. We do not knowingly collect information from children under 16. If you believe we have collected information from a child, please contact us.

12. International Users

The Service is hosted in the United States. If you access the Service from outside the US, your information will be processed in the US and subject to US law.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page and, where appropriate, by email. The "Last updated" date at the top reflects the most recent revision.

14. Contact Us

If you have questions about this Privacy Policy, contact: