STAGE 3 — IMPLEMENTATIONChange Health Score

Are we healthy enough to sustain?

The Situation

You're 3 months into rollout. Things are... okay. Not great, not terrible. The client wants to know if they're on track or if there are emerging risks.

The scoring lens shifts from "are we ready?" to "are we on track?" Low scores now indicate emerging risks during rollout, not pre-launch gaps.

Set Up the Assessment

Initiative Type	ERP Implementation
Change Type	Planned
Organization Size	Large (5,000+ employees)
Timeline	Compressed (18 months)
Initiative Stage	Implementation

Enter these details when you start your assessment in the app.

What to Look For in Results

Signal	What it means	What to do
Culture dropping since Planning	Resistance is emerging during rollout — the reality of the change is hitting	Deploy targeted communication and resistance management
Stakeholder Engagement holding steady	Your stakeholder plan is working	Keep doing what you're doing — don't let it slip
Training < 50%	End-user training is insufficient or not landing	Pause new module rollouts and reinforce training
Resources declining	People are burning out	Flag to sponsors — consider adding resources or extending the timeline
Any dimension dropping > 10 points since Planning	This dimension is actively deteriorating	Intervene immediately — this is a leading indicator of failure

The Conversation with Your Client

"Your Change Health Score shows you're holding steady on Stakeholder Engagement — your communication plan is working. But Culture has dropped 12 points since Planning. This tells me the reality of the change is creating resistance. Let's look at where that resistance is concentrated and deploy a targeted intervention before it spreads."

When to Reassess

Every 4–6 weeks during implementation, or after any major milestone (go-live, module completion, wave 2 rollout).

Ready to try this yourself?

Open the Assessment